Privacy Notice


Carrier Corporation and its subsidiaries and affiliates (collectively, “Carrier”), are committed to protecting the privacy of visitors to this website (“Website”) and users of its mobile applications (“Apps”). It is important that our users understand how we collect, use and disclose Personal Information (defined below). 

This Privacy Notice describes our practices related to Personal Information collected through Carrier websites and mobile applications, unless there is a separate privacy notice for a particular website or mobile application. 

What Personal Information does Carrier collect? How does it collect such Information?

“Personal Information” is information through which a natural person is identifiable or may be identified. Carrier may collect, use and process your Personal Information in order to provide you with services, products or information that you request. 

The collection of information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, Carrier may be unable to complete your transaction, or provide the information, services or products you have requested.

Carrier may collect information, including Personal Information, from you when you submit a form or request, or register a product with Carrier, such as: name, physical address, the company for whom you work, phone number, email address and fax number. Carrier may also ask you to provide information about the product you are registering or the person/company that installed or maintains it.

Carrier may also collect information through your use of our Websites or Apps, such as device identifiers, IP address, log files, and location data. Please see “How does Carrier use cookies or other tracking technologies?” below for more information.

We might need to collect other information for a specific form, feature, or other service that you may use or request. The content of such information will vary depending on the method of collection and the specific purpose(s) for which the information is being collected.

Why does Carrier collect your Personal Information?

Our purpose in collecting this information is to provide customized services and content relevant to your specific needs and interests. Your information may be used by Carrier to carry out our contractual obligations, authenticate you as a user and allow you access to certain areas of our Website, Apps or social media sites or allow you to apply for a position at Carrier. 

Personal Information collected on a Website or App may be used to:

  • Provide requested information, items, or services; 
  • Advertise products, services, promotions and events relating to Carrier;
  • Improve our products, services, surveys, Websites and Apps;
  • Analyze your behavior on our Website and Apps;
  • Provide investor services;
  • If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with Carrier;
  • Obtain your location data in order to provide requested information or services;
  • Protect against fraud or investigate suspected or actual illegal activity; 
  • Screen against sanctions and antiterrorism lists as required by law;
  • Respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population; or
  • Conduct investigations to ensure compliance with, and comply with, legal obligations.

If you have a connected thermostat, it may collect:

  • Setup information you provide
  • Environmental data from the thermostat’s sensors
  • Heating and cooling usage information
  • Technical information from the device

Environmental data from the thermostat’s sensors: We collect data from several sensors built into the thermostat. These sensors could collect data such as current temperature in the room. This helps your thermostat keep you comfortable when you are at home and save energy when you are away. Heating and cooling usage information: Every time your system turns on and off, the thermostat records the time and duration during which your system was on to offer you features such as usage history. Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the thermostat, we record your thermostat model and serial number, software version, and technical information such as battery charge level. If your thermostat is installed in a jurisdiction that requires consent to data collection, by using the thermostat and Carrier products, you consent to the data collection and usage outlined in this privacy policy.

Except where used in support of a contract with you or to fulfill a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out above.

Where is Personal Information stored?

Because Carrier, and its parent company, United Technologies Corporation (“UTC”), are global companies with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another within the Carrier and UTC group of companies in order to accomplish the purposes listed above. These countries include, at a minimum, the United States, the member states of the European Union, Canada, and other countries, including some in Asia. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above. Within the UTC and Carrier group of companies, information is transferred subject to the Binding Corporate Rules.

Carrier relies on available legal mechanisms to enable the legal transfer of personal information across borders. To the extent that Carrier relies on the standard contractual clauses (also called the model clauses) or Binding Corporate Rules to authorize transfer, Carrier will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice. 

Does Carrier use your Personal Information to contact you?

Carrier may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please use the “unsubscribe” function within the Website or App, or let us know by sending an email to privacy.compliance.ccs@utc.com. Also, Carrier will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe. Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us. 

Does Carrier share the information it collects?

Carrier may share your Personal Information with our affiliated companies, such as companies in UTC’s group of companies, and/or companies in which Carrier has control, through either direct or indirect ownership for the purposes set out above.

Carrier will not sell or otherwise transfer or share your Personal Information outside of the companies identified above, except to:

  • Service providers, dealers, distributors, agents or contractors that Carrier has retained to perform services on our behalf. Carrier will only share your Personal Information with third parties whom Carrier has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
  • Comply with legal obligations, such as in response to a legitimate legal request from law enforcement authorities, courts or other government regulators or authorities, among other things;
  • Investigate suspected or actual illegal activity;
  • Prevent physical harm or financial loss; or
  • Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

Your personal information may also be maintained and processed by our service providers in the United States, the member states of the European Union, Canada, Asia, and in other jurisdictions.

How does Carrier secure Personal Information?

Carrier is committed to ensuring the security and integrity of Personal Information. Carrier has adopted reasonable physical, electronic and managerial procedures to safeguard your Personal Information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmission to us is secure. 

How can you correct, change or delete your information held by Carrier?

You may request to access, update, correct, change, or delete your Personal Information at any time. Carrier will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, Carrier will take steps to verify the user’s identity before making any requested change. To access, change, or delete your Personal Information, to report problems with the Website, to ask questions or to raise concerns, send an email to privacy.compliance.ccs@utc.com. Some of our Websites, Apps, and social media accounts allow you to make corrections directly at the site without need to further contact Carrier. 

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others. 

What should you understand about the third party links that may appear on this Website?

In some instances, Carrier may provide links to non-Carrier controlled websites, which Carrier will make reasonable efforts to identify as such. Carrier does not control such third party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites. Furthermore, this Privacy Notice does not govern information collected about you by third parties.

How does Carrier use cookies or other tracking technologies?

Cookies: Carrier may use cookies on this Website. Cookies are small text files sent to and stored on users’ computers. We use cookies to allow the Website to recognize repeat users, facilitate users’ access to the Website, and allow the Website to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this or any other Carrier Website, you should adjust the settings on your browser program to deny or disable the use of cookies. However, denying or disabling cookies or similar technology may prevent you from accessing some of our content or using some of the features on the Website. Carrier may also use cookies and similar technology placed by one of our business or advertising partners to enable Carrier to learn which advertisements bring users to our Website. In addition, Carrier monitors user traffic patterns throughout its Websites according to a user's domain name, browser type, date and time of access, and pages viewed. Our Web servers collect the domain names but not the email addresses of visitors. This information is collected in order to measure the number of visitors to our Website and to determine which areas of the Website users find useful based upon the amount of traffic to particular areas. Carrier uses this information to enhance users’ experience at the Website and to better prepare future content based on the interests of users.

Web Beacons: This Website may also use web beacons. A web beacon is usually a pixel on a website that can be used to track whether a user has visited a particular website to deliver targeted advertising. Web beacons are used in combination with cookies, which means that, if you turn off your browser's cookies, the web beacons will not be able to track your activity. The web beacon will still count as a website visit, but your unique information will not be recorded. Information collected by web beacons may include IP address information (see below). Web beacon information is also used for:

  • Advertising and email auditing, and reporting;
  • Personalization;
  • Site traffic reporting; and 
  • Unique visitor counts.

IP Addresses: An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. Carrier may collect and keep track of IP addresses to, among other things: 

  • Maintain Website safety and security; 
  • Restrict access to our Websites to certain users; 
  • Troubleshoot technical issues; and
  • Better understand how Carrier Websites are used. 

Log Files: Carrier (or third parties on behalf of Carrier) may collect information in the form of log files that are recording Website activities and statistics about web users' habits. Log files are used for internal purposes only. By using log files, Carrier can constantly improve and customize their Websites and applications. The entries help us gather, among other things:

  • Internal marketing and demographic studies; 
  • A user’s browser type and operating system; 
  • Information about a user’s session (such as the URL, the date and time our Website was visited and which pages and for how long were viewed on our Website); and
  • Other similar navigational or click-stream data.

Social Network Information: Social network information is any information that you permit a third party social network to share with third party application developers such as Carrier. Social network information includes any information that is part of your profile on a third party social network. Such social network may include, but is not limited to, Twitter, Facebook, Google+. To find out how your information from a social network may be obtained by us (or other third party application developers), please go on the settings page of the relevant social network. Furthermore, you acknowledge that we may use your Personal Information to match information with a social network for advertising purposes. Carrier cannot make assurances about the security of information that you share with third parties, including information you share with social media sites. 

For more information about cookies and other tracking technologies, click here.

How may Carrier use location data?

Carrier is a global provider of building technologies. Our fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services promote integrated, high-performance buildings that are safer, smarter and sustainable. As such, the following are some examples of when location data may be requested to provide some of the services that Carrier has to offer:

  • To improve building product capability, such as use your location data in one of our buildings to dynamically adjust ventilation, heating and cooling settings, to turn the lights on or off, or to unlock doors;
  • If you are a visitor to or an employee at our headquarters, use your location data to help you locate the nearest printer or conference room, in order to provide an enhanced experience at our headquarters; 
  • To enable real estate agents using our Supra™ services to obtain or provide listing or showing information while using Supra’s Apps; or
  • To determine which service technician is closest to a service call.

In addition, Carrier may use location data for location and/or timekeeping purposes for employees or contractors. 

In all of these cases, Carrier will ask permission to collect your location data and so the collection of this data will be transparent to you – you will have the opportunity to decide whether or not to provide your location data. If you choose not to provide your location data, Carrier may be unable to provide the requested service or complete the requested transaction.

How long do we keep your Personal Information?

The Personal Information you provide to Carrier is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using the Carrier Website or App. After this period, your Personal Information will be deleted from all systems of Carrier without notice.

What additional information should specific users know?

Parents, Guardians, and Children: Our Apps and Websites are intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. Carrier does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this or any other Carrier Website or App.

Users from California: Annually California residents may request and obtain information that Carrier shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which Carrier shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to privacy.compliance.ccs@utc.com with “California Shine the Light Privacy Request” in the subject line as well as in the body of your message. 

Users from the EU: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information, and seek data portability under certain circumstances. To contact Carrier about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice.

Users from the US: Carrier does not collect Social Security Numbers through its websites. Carrier does, however, collect Social Security Numbers where required by law, such as for tax and payroll purposes for its employees. When Carrier collects and/or uses Social Security Numbers, Carrier will take proper care by protecting confidentiality, limiting access on a need-to-know basis, and implementing appropriate technical safeguards and retention plans.

How might Carrier change this Privacy Notice?

As Carrier expands and improves its Websites and its Apps, we may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. Substantive changes will be identified at the top of the Privacy Notice. 

How can you contact Carrier?

If you have any comments or questions about this Privacy Notice or to obtain information on the manner in which we or our service providers treat your personal information, or if there are other things we can do to maximize the value of this Website or App to you, please email webmaster.ccs@utc.com. If you have questions about Carrier’s privacy practices in general, please email privacy.compliance.ccs@utc.com

In the event that you are located in a country that will be governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please note that in your email and your inquiry will be directed to the appropriate person. If you wish to opt-out from sharing your Personal Information with us or have your Personal Information be removed, you should follow this link.

Last updated on June 24, 2019